Well, things got off promising. PocketMac’s support team got back to me with some tools to run to clean out sync services and to delete two files from the PocketPC.
Unfortunately, cleaning out sync services didn’t work, and the two files were nowhere to be found on the PocketPC.
I’ve been escalated to the next level with no word in a week. I’ve requested if this is something that can’t be sorted out for a refund and license revocation.